LEASING TERMS & CONDITIONS
By accessing and using this service, you accept and agree to be bound by the terms and provisions of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.
What Personal Information We Collect
We may use your personal information within Amplified Engineering: (1) to provide you with the services and products you request or that have been ordered; (2) to answer questions about our services; billing, payment methods or use of our website; (3) to process or collect payments for our services, (4) to conduct customer surveys; and (5) to contact you about the products and services that we offer.
Disclosure of Personal Information to Third Parties
How to Review and Change Your Personal Information
If you register for an Amplified Engineering account, you may review and change your personal information by logging in to your Customer Portal, then clicking on your name at the top of the screen and then clicking on “Manage Profile”, or by logging into Billing and then click on “Manage My Account” and then “My Profile,”.
Accuracy of information on this site
This site and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.
The Site and its original content, features, and functionality are owned by Amplified Engineering and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
Free Trial Period - For plans with hardware and data
Your plan will come with a free trial period of 30 days that starts from the date your Subscription Plan is processed. If you start a Plan Subscription on the 1st of May 2019, your billable period will start after 30 days on the 31st of May 2019.
However if there is a failure from Amplified Engineering to ship the leased hardware within 10 days of the Plan Subscription, they will issue the customer a Trial Extension Token to extend their free testing period. The period of the extended trial will be based on the prerogative of Amplified Engineering staff.
Free Trial Period - For data only plans
Your plan will come with a free trial period of 30 days that starts from the date your hardware is shipped to you. If your hardware is shipped out on the 1st of May 2019, your billable period will start after 30 days on the 31st of May 2019.
Rebatable Set Up Fee
When you process your new Plan Subscription, a rebatable set up fee is also processed.
Rebates for the set up fee will only be applicable for installations that run continually for a period of more than 6 months. The amount that is rebated depends on the condition of the hardware when we receive it and whether it is received in the 30 day period from the date of cancellation. As a reference, users can expect the following level of rebate:
Product is in the same condition as we shipped. <50%>
Product has received damage but is in working condition without needing repairs. <30%>
Product requires repair to be in a working condition. <5%>
Product is a write off. <0%>
Upgrading or Downgrading a Subscription Plan
You can change to a lower or higher tier plan for a part of/your entire subscription at any time by contacting our sales team.
The amount that you are billed for is prorated to the day which the changes are made. For example, if you have been billed to the 5th of June and change to another plan on the 12th of June, you invoice will reflect 7 days in your old plan and the rest according to your new plan.
Canceling a Subscription
The amount you are billed is prorated to the date you cancel. If you cancel your subscription on the 12th of June and your last bill paid was on the 5th of June, you will be charged an additional 7 days for services rendered. You are required to settle any unbilled charges using the customer portal before your cancellation can be processed.
You are given 30 days to ship the units back to us. If we do not receive the leased units or a notification of the return shipment within 30 days, the rebate of the set up fee is null and void even if the units are in good working condition. If no goods are received by us within a 60 day period a charge of USD150 will be issued and any other remaining service with us will be also cancelled.
If the customer requires additional time to ship the units back, they must request for an extension request within 30 days from the cancellation of the subscription.
Along with the Subscription service, customers are able to swap new hardware when they are faced with disruptions to the service as the result of (1) cellular technology migration from service providers in the region, (2) loss of connectivity as a result of issues with the hardware. Amplified Engineering will not be liable for other forms of losses incurred by the business.
Customers are still required to return their existing hardware to Amplified Engineering and liable to receive a portion of their set up fees depending on the timing of the return and condition of the leased hardware.
End-of-service installations that have run for a period of 24 months continually will receive exemption from the set up fee for the swapped hardware - subject to conditional promotions that may be running at the time of change.
Delivery of Goods
Amplified Engineering utilises a third party shipping company. The responsibility of a safe and prompt delivery of goods lies on them once the hardware is handed over.
Notifications of Policy Changes