FREQUENTLY ASKED QUESTIONS - LEASING

 

What is the leasing process?

For FATBOX G1

  • URL: 192.168.1.1

  • User Name: admin

  • Password: 12345

For FATBOX G3

  • URL: 192.168.1.1

  • User Name: admin

  • Password: fatbox12345

 

How does the free trial period work?

The following steps can be taken to troubleshoot a failure to connect to your FATBOX 

1. Check if the Ethernet cable is connected to the correct Ethernet port (ETH0)

2. If using Windows. Check the following:

  • network and sharing center>adapter setting> ethernet>internet protocol V4

  • Check the “obtain IP address automatically” option.

 

Upgrading or downgrading a part of/ whole plan

The following steps can be taken to troubleshoot a failure to connect your FATBOX to your required network.

 

1. Check if the antenna is connected to the right port

 

2. Check you have put the right APN details into the network setting (provided by your Telco)

 

How do I cancel my subscription?

The most common issue with a failure to connect to Dynamic DNS is a SIM card without a public IP address.  

1. This can be verified by checking with your Telco.

2. Another way to check is to log in to the FATBOX and go to status>IP address.

If your IP address is within the following ranges, it is a private IP and cannot be used with Dynamic DNS

 

172.16.0.0 to 172.31.255.255

 

or

 

10.0.0.0 to 10.255.255.255

 

What can I do on my Customer Portal?

To read the data from the starter kit and iotasset.txt/dataq.txt file you will need a program like putty or winscp. Click here to download Putty and here to download Winscp.

1. Connect the FATBOX ETH0 port to your computer and launch the putty/winscp program.

2. Login to the FATBOX using the following details:

     username- root

     password – fatbox12345

3. Go to the /tmp directory and access the dataq.txt file. You would be able to see the value of the temperature sensor under 2AIN1 in the dataq.txt file.

 

What are issues not handled by my customer portal?

How do I take care of them?

It is possible to read the data from the FATBOX and iotasset.txt/dataq.txt file without putting it on Microsoft Azure. You will need a program like putty or winscp. Click here to download Putty and here to download Winscp.

1. Connect the FATBOX ETH0 port to your computer and launch the putty/winscp program.

2. Login to the FATBOX using the following details:

     username- root

     password – fatbox12345

3. Go to the /tmp directory and access the dataq.txt file. You would be able to see the value of the temperature sensor under 2AIN1 in the dataq.txt file.

 

What does the hardware swap part of the service cover?

The FATBOX G3 comes integrated with Strongswan IPSEC package. By default it is configured as a IPSEC Site-to-Site client (PSK).

 

What is the process to get my hardware changed?

With the Strongswan IPSEC package integrated, the FATBOX G3 can be set up as a IPSEC server.

 

We recommend doing so only if you are team is versed with Strongswan CLI configuration. Amplified Engineering does not provide further support on that package.

 

How are my bills calculated and invoiced?

We use the term 'asset' to refer to attached Modbus/CANbus/Zigbee slaves.

 

An iotasset.txt file contains the configurations that are used by BOTS to query data from such slaves and create JSON strings in the G3 data buffer.

 

What payment methods can I use to settle my bills?

You can find the configuration guides for each of Modbus, CANbus, Zigbee type device here:

For further help please contact our technical support team at support@amplified.com.au

(note: we will help our customers develop examples with their specific device provided with their Modbus register document available.)

 

What happens when there is a billing issue?

The example here describes how to set up your FATBOX to a fixed or dynamic IP address. The LTE/4G FATBOX G3 is suited for high bandwidth applications such as connecting a remote or mobile IP camera to securely stream video to a server.

Requirements:

 

- Server with Internet connection

- An activated SIM card with either a static IP address or a Public IP

- A dynamic DNS account (only for SIM cards with a Public IP)

SETUP ON THE FATBOX

 

1. Log in to the FATBOX>Quickstart menu

    Enter your APN (You get this information from your SIM operator)

2. Next go to the Port Forwarding menu and key in the settings as follows:

    Source port: Any available port (for example port 85).

    Destination LAN IP: Set to 192.168.1.1

    Destination Port: port 80

    Dynamic DNS (Set this up only if you are using a SIM card with public IP. You can skip this step if you are using a SIM card with a

    static IP): Key in your dynamic DNS details here. The FATBOX requires this so that everytime it is reset or it establishes a new

    connection, the hostname will be dynamically resolved to point to the FATBOX.

    - Select ‘Enable’

    - Hostname: Enter the hostname you set in your dynamic DNS account

    - DDNS service username: Enter your ddns username

    - DDNS service password: Enter your ddns password

SETUP ON IP CAMERA

Refer to your camera manual and look for the following settings.

    IP address: set it to 192.168.1.2

    Default gateway: set it as 192.168.1.1

    Web management port: set it as port 80

ACCESSING YOUR DEVICE REMOTELY FROM SERVER

For static IP: Open up the browser in your server and key in the static IP address followed by port 85 (i.e. http://176.24.23.10:85)

For dynamic IP: Open up your browser in your server and key in the dynamic dns account name followed by port 85 (i.e.

http://youraccount.dyndns.org:85)

 

What happens when there is an overage use of data?

To minimise disruption on your service

Overage data use occurs you will be contacted subsequently 

Have 10 days to settle before service is discontinued 

Overage data charges are as follows

How to check your usage of data

 

If your application uses 3rd part USB zigbee, please email us at support@amplified.com.au

 

Installing and running Mosquitto MQTT

Our detailed write up of how to install and run the Mosquitto MQTT client on the FATBOX G3 can be found in our application note here.

 

What is our default MQTT data format in the data buffer?

The data buffer is 'standard' JSON format for Azure. Here is an example of how it looks like.

[{“DeviceId”:”FATBOXG3”,"AssetId":"Device01","RecOn":"2018-02-10T14:59:00Z","Val":23.5}]

If your application requires a different format, you can send us an enquiry to support@amplified.com.au.

 

Got another Question? Write to us.

BUY A GATEWAY ROUTER

E-commerce Shop

HARDWARE-AS-A-SERVICE

Leasing Plans

FAQ on leasing

PRODUCT CUSTOMISATIONS

Custom the G3

CONTACT US

Sales Enquiries

Technical Enquiries

Amplified Engineering Pty Ltd  

Suite 4 Enterprise Unit 3,

9 De Laeter Way,

Bentley WA 6102, Australia

ABN 44127163035